Welcome to our premium international online shop. Here you can find our terms and conditions by which you are governed when using and shopping on our site. It is your responsibility to ensure you are familiar with our T&C’s, and by ticking the "Agree to Terms and Conditions" box when checking out or by making payment to us, you are demonstrating understanding and agreement thereof.
Postage and Deliveries
We ship wordwide using reliable, quick and reputable courriers and have a lot of experience shipping to all countries around the world. Please see 'Postage & Deliveries' for delivery options and prices.
Pricing, VAT, Refunds, Returns and Exchanges
For customers residing in the European Union, all goods are priced including VAT at 20% however interational customers outside the EU pay the excluding vat rate as are not subject to payment of the UK 20% VAT but may be subject to charges by their own countries. For clarification, the first price displayed in each of our products is ex VAT for international customers. Once a customer goes through the checkout process and enters their address, the relevant VAT will be shown. While a customer may choose for prices on the site to be shown in numerous international currencies, checkout payment will be made in Pound Sterling (GBP). In the instance of a refund being required, the same pound sterling amount at the time of purchase will be refunded. Other currencies than Pound Sterling shown on the site should be viewed as an indication only and may be subject to fluctuation.
The Equiporium February 2014 sale excludes Animo, KEP & Samshield products.
Returns & refunds will be permitted from 7 days of item delivery. The item must be received back by Equiporium within 14 days of item delivery and must be unused in the original condition and packaging.
Returns or refunds can not be made for custom ordered, custom made items (e.g. saddles & riding boots) or items only ordered in especially for customers. Refunds nor credits can not be processed until the item is received back to Equiporium and the refund or credit has been processed and approved. Please not refunds can take up to 10 working days. We recommend you send the products with a guaranteed service, as we can not be responsible for any items that are lost. For products outside of the UK and to prevent additional customs charges, please mark on the outside of the packaging ‘Goods returned to Vendor’ and include this information on the customs declaration. For international deliveries, Equiporium will not be liable for any potential customs charges or import duties what so ever resulting from goods being imported across border and the responsibility of dealing with customs or payment any resultant charges will be entirely that of the buyer.
When shopping at Equiporium, we assume the details you provide us such as credit card, debit card and contact details, are true and accurate, and that you are an authorised user of the credit or debit card. For our retail pricing, all prices advertised are subject to change.
Our Products and Services
When you order products from us online, it’s subject to confirmation of both the availability and delivery times. Shortly after the order is placed, you will receive a confirmation email from us confirming your order, stock availability and the expected delivery date. Equiporium carries a large range of stock as we offer the widest premium equestrian range in the world, however we cannot guarantee that all products will be in stock all of the time, but we will do our best to get the product for you as quickly as possible and also keep you regularly informed. Alternatives may also be suggested if a product is unavailable or in the expected delivery date is unsitable.
Disclaimer - Ownership of Trade Marks
Any trade marks/names/photos that are featured on the Equiporium website are owned by the respective trade mark owners and information relating to these, are provided to us by the trade mark owners.
By using this website and shopping with us, you shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.
In no event are you permitted to publish, distribute or otherwise reproduce in any format any of our content/articles and images on Equiporium.co.uk
To protect our customers, we do not store card details nor do we share customer details with any 3rd parties. If you agree to receive member offers and discounts, we will send these to you on the email provided. Should you no longer wish to receive these you can opt out at any time by selecting the "remove me from the mailing list" option on the email itself.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to London.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|